A signed agreement/quotation will be required before work commences.

A deposit of 50% will be requested before commencement of any work.

Retainer Services of weekly, fortnightly or monthly PA service packages must be paid for in advance.

An additional charge of 25% will be added on to services required between the hours of 7pm and 8.30am Monday to Friday. For services required on Saturday and Sunday an additional charge of 50% of the total services will be added to the final invoice.

Cheques are to be made payable to: 7-day PA. If the cheque is refused by the bank, the client will be responsible for all bank charges resulting from the returned cheque.

Final proof-reading is the responsibility of the client and all errors returned within 24 hours will be corrected free of charge.

Telephone, printing and postage costs are included in the price.

For telephone and Internet research, all telephone costs will be charged at cost price as necessary.

All incoming e-mails, files or disks will be scanned for viruses.

For insurance and safety reasons we cannot accommodate personal visits to our premises.

Confidential client information will not be retained by us for longer than one month from the completion of the work unless otherwise specified.  We undertake to not keep personal details of our clients on any of our databases.

Confidentiality is of utmost importance to us and we offer to sign a confidentiality agreement for each customer upon request.